Medical/Healthcare

Overview

We are seeking a Medical and Healthcare Remote Professional to assist healthcare providers in managing administrative tasks and patient care services remotely. You will be responsible for ensuring smooth operations in medical practices by providing virtual assistance in areas such as patient communication, scheduling, medical record management, and more.

Key Responsibilities

• Patient Appointment Scheduling & Coordination: Manage patient appointments, schedule follow-up visits, confirm appointments, and reschedule as needed.
• Patient Communication: Serve as the main point of contact for patients, responding to calls, emails, and messages with empathy and professionalism. Provide reminders for appointments, explain procedures, and answer basic health inquiries.
• Medical Record Management: Maintain and organize patient records, ensuring compliance with HIPAA and privacy standards. Assist in the completion of patient forms, medical histories, and other documentation as required.
• Insurance Verification & Billing Support: Verify patient insurance information, assist with claims submissions, and help with billing inquiries or concerns.
• Clinical Documentation: Assist healthcare providers in transcribing patient notes and entering data into electronic health records (EHR) systems.
• Telemedicine Support: Assist with scheduling and preparing for telehealth appointments, ensuring all necessary information is available, and managing follow-up tasks.
• Administrative Support: Handle a variety of administrative tasks such as email management, maintaining supply orders, managing office calendars, and assisting with documentation.
• Data Entry & Report Generation: Input accurate data into practice management software, generate reports, and assist with tracking patient outcomes or other relevant metrics.

Qualifications 

• Prior experience in healthcare administration, medical office support, or virtual assistance for healthcare professionals.
• Familiarity with Electronic Health Records (EHR) and healthcare management software.
• Knowledge of HIPAA regulations and maintaining patient confidentiality.
• Strong written and verbal communication skills with a patient-first attitude.
• High level of organization and attention to detail.
• Proficient with Microsoft Office Suite, Google Workspace, and other relevant tools.
• Comfortable working remotely and managing tasks independently.

Preferred Skills

• Certification in healthcare administration, medical assisting, or related fields.
• Experience working with telemedicine platforms or virtual consultation setups.
• Background in a specialized healthcare field (e.g., dental, therapy, mental health) is a plus.